Welcome to Day 3 !
Today, you will identify three decisions that shape how you handle the situation you selected.
Decisions reveal where judgment enters the work
A process can list the steps of a task without explaining how someone chooses the correct path.
Expertise becomes especially valuable at the points where more than one reasonable action is possible. You could continue, pause, investigate, escalate, simplify, reject, or change direction. Your choice affects what happens next.
These points are decision points.
Some decisions will be easy to remember because you considered them deliberately. Others may feel like part of the normal flow of work.
You might say, “I could tell we needed to slow down,” or “I knew that option would create another problem.”
These statements often signal a decision that has become automatic.